Credit teams decide who gets terms, how much, and for how long. Collections teams deal with what happens when a customer doesn’t pay on those terms. The outcome of collections is really a report card on the credit decision that…
If you are a CFO, you will agree that you don’t lose sleep over the debt on the books. It is debt you can’t predict that keeps you awake. Every finance team has its own variation of the same report:…
One overdue account is a collections issue, but if there are fifteen overdue accounts in the same sector, on similar terms, the risk function should be taking a closer look. Most collections processes have no step for that. Recovery teams…
